Its the Policy of Timber Effects, to keep our customers happy with their product. If for some reason you are not happy with the item you have purchased, please contact us within 30 days of purchase. We will refund you for the item that did not work out for you. However if there is wear and tear on the item it will not be accepted for return. All shipping will be the responsibility of the customer on a return.
We will search for the best shipping rates to your area for your product. If you have a carrier you would like us to use, please let us know. Most orders should ship in a week. Custom made orders may require more time.
Custom made products
All custom work is final. We will be in constant contact with the customer during custom work, we will share photos of the item's progress, this way to make any changes that need to be made. Once the item is complete we will then ship the item.
Textured & Aged items
Many of our items are made with aged wood (weathered). Some painted pieces get a Textured effect. Other wood effects may be wire brushed, filed, carved, burned, or have natural defects given to them by mother nature herself. These all add to the rustic country look that makes our work so popular.